Then there were the “mega platforms” where some sellers were quite satisfied due to the volume of sales, but others bristled due to a feeling that the companies had stacked the deck against the sellers. Those were the “it is what it is” venues.
First, there were the venues where sellers could list with little investment in time or money, and what sales they got were quite satisfactory. In reading through sellers reviews, we picked up on three attitudes towards marketplaces. Some of the finalists were large publicly traded companies others were tiny versions. The top nominated venues were diverse, from traditional marketplaces like eBay and Amazon to niche sites to classifieds site Craigslist to social platforms like Facebook. Despite getting packages into the mail on time, it was the seller, not the carrier, that ended up taking losses when items weren’t delivered on time, some sellers said. Some sellers noted that they had benefitted from extra traffic to marketplaces, but it also left them vulnerable to claims of late delivery, especially during the holiday shopping period when some marketplaces decided the fate of Item Not Received claims. But there were fewer outright mentions of the effects of COVID-19 than we had expected. With more people shopping online due to the coronavirus, ecommerce should have been the rising tide that lifted all boats in 2020. Bonanza took top spots for Customer Service and Communication, and it also was the top most recommended marketplace. Amazon narrowly squeaked ahead of eCrater, with Craigslist and Facebook coming in ninth and tenth place, respectively.ĮBay took the top spot for Profitability again this year, and it also placed first in Ease of use. The rankings take into account four key criteria – profitability, customer service, communication and ease of use.Ĭoming in fourth place was Etsy, followed by Mercari and Poshmark. Some were artisans, and some used fulfillment services.ĮBay again topped the list this year overall followed by Bonanza and Ruby Lane. Some were newbies or low-volume others noted they were longtime pros.
There was great diversity of sellers responding. Respondents were also asked how likely they were to recommend each marketplace as a selling venue to a friend or colleague.Īs they do every year, sellers pointed to specific policies and practices that affected them. Readers rated the finalists in four key areas – profitability, customer service, communication and ease of use. Each year, we invite sellers to rate and review the marketplaces on which they sell, and they use the opportunity to tell companies (and each other) what’s working and what isn’t.Īs in past years, we let readers nominate their top choices and then opened up the voting to the top 10 nominated venues. Welcome to the 12th annual EcommerceBytes Sellers Choice Awards.
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