They regularly serve hotdogs, pizza, and other prepackaged foods. Yet, they still host tours for new residents while they are not able to keep up with the care that they are already paid to provide to current residents. The entire facility is understaffed for about a year, as told to me, multiple times, by staff AND managers Karen and Mark. I have praise for the front line workers that are overworked, underpaid, and underappreciated by management.
It's a nice community with decent staff and decent food.ĬN2 Sunrise of Shelby is horribly managed, negligent in care, and certainly more concerned with money than their residents. This community is double the size of the place where my mom is at now, but they have more staff members. They have one dining hall where they all eat. They give the residents more options for the food. They hav hot meals, and they have other standing items like sandwiches and different things available if you don't want what's being served. They have a lot of food options and would have been able to control my mom's diet because she's diabetic. Their tub looks like a very new and a high-end kind of tub where you can put someone who's in a wheelchair from the side, and the side goes up from the bottom. They had a really small handicapped bathroom by their laundry room, and the shower is no bigger than that what's in the room. Their rooms and bathrooms were smaller and weren't as handicapped accessible as other places. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Kim Sunrise of Shelby Township had smaller rooms than the place we ended up choosing. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period.
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